Head of Customers

Our client is an established & progressive Workplace Health & Rehabilitation Provider with a Head Office in the Inner West. This highly-regarded organisation has an unwavering commitment to quality & great relationships. 
 
In line with impressive expansion, a newly created Head of Customers role is on offer. 
 
Reporting to the Managing Director, key responsibilities include:

• New Business Development – draw on your network & business development skills to foster relationships & increase revenue with new & existing customers
• Attend regular customer meetings & consistent communication, with a focus on strong & sustainable growth
• Manage a small team of Account Managers who are focused purely on relationship & account management (no new BD). You will assess, engage & optimise performance of the team, identifying any areas of development & training requirements
• Develop structured systems & processes to facilitate growth & performance
• Collaborate with the operational team to ensure internal capability & service delivery for new customers
• Oversee marketing, liaising with external agencies
• Achieve referral & revenue targets
• 2 regular days/week in the office & 3 days from home, depending on customer commitments 

The Benefits

• Salary package of $167,250 + Bonus (150K + Super + Bonus)
• Performance-based bonus scheme - significant earning potential 
• Have a positive impact in driving the growth of mid-sized organisation
• Work collaboratively with Managing Director & welcoming multi-disciplinary team
• Mobile phone, laptop & all business expenses
• Flexible work arrangement - full-time or possibility of part-time (4 days/week) plus work from home

The Ideal Candidate

• Demonstrated Business Development experience in a Workplace Rehabilitation Provider setting (essential)
• Exceptional relationship management skills & a robust industry network, ideally within NSW
• Leadership experience, adept at training & coaching others to reach their potential
• Proactive, driven & energetic
• Allied Health tertiary qualifications & industry experience valuable

For more information or a confidential discussion, please call Sally, Adam or Kristie on 1300 217 391 or [email protected]. Otherwise, please submit your application & we'll be in touch.
 
To view Big Umbrella's positions Australia-wide, please visit: bigumbrella.com.au